Terms & Conditions

Observe: Clear definitions ensure consistent interpretation of rights and obligations.

Operator: VS Services Ltd., company reg. no. 15728, licensed by the Government of the Autonomous Island of Anjouan, Union of the Comoros (license ALSI-132405045-FI3), operating the website ecuabet-casino-canada.com.
Website/Platform: The online services accessible at https://ecuabet-casino-canada.com.
User/You/Player: A natural person who creates or uses an account on the Website.
Account: A personal, single-user account registered to a Player for access to the services.
Bet/Wager: A stake placed by a Player on a game or event available on the Platform.
Deposit/Withdrawal: Transfer of funds into/from a Player's Account using approved payment methods.
Bonus/Promotion/Free Spins: Any incentive granted by the Operator subject to specific terms, including wagering and eligibility conditions.
KYC/Verification: Identity, age, address, and source-of-funds checks the Operator performs to comply with legal and anti‑fraud obligations.
Prohibited Jurisdiction: Any location where access to or use of the Platform is unlawful or requires a local license not held by the Operator (including the Province of Ontario and other Canadian provinces/territories that require local registration).
Force Majeure: Events beyond reasonable control (e.g., power outages, network failures, strikes, natural disasters).

Reflect: Undefined capitalized terms have the meanings given in applicable sections or the Promotion-specific rules.

Account Registration

Observe: We must reliably identify Users, ensure legal age, and protect accounts.

Eligibility & age: You must be at least 18 years old and of legal gambling age in your location. For Canada-specific access, you must be at least 19 years old (18 in Alberta, Manitoba, and Quebec). Access is prohibited from Ontario and any Canadian province/territory requiring local authorization the Operator does not hold.
Jurisdictional status (Canada): The Operator is licensed in Anjouan (Union of the Comoros) and is not licensed or registered with AGCO (Ontario), Kahnawake, or other Canadian regulators. No offer is made to persons located in Ontario or in other Canadian jurisdictions where a local license is required.
One account policy: One account per person, household, IP/device. Multi-accounting is prohibited.
Registration process: Provide accurate personal data; complete email/SMS verification; accept these Terms and the Privacy Policy.
KYC/AML: We may request government-issued photo ID, selfie/biometric match, proof of address (utility bill/bank statement), and source-of-funds/source-of-wealth documents. Access, deposits, or withdrawals may be restricted until verification is complete.
Ongoing obligations: Keep data accurate and current. Maintain password secrecy and enable recommended security features. You are responsible for all activity under your credentials.
Location integrity: Use of VPNs, proxies, GPS spoofing, or similar tools to circumvent geoblocking or jurisdictional restrictions is prohibited and may result in suspension, voided bets, and confiscation of funds stemming from the breach.

Reflect: We may refuse, suspend, or close accounts to satisfy legal/regulatory obligations or risk controls.

Betting & Gameplay Rules

Observe: Fairness and orderly conduct are essential to wagering and live interactions.

Placing bets: Bets are accepted only when confirmed by the Platform. Minimum/maximum stakes and game-specific rules are displayed in the cashier or game interface. All times are server time.
Acceptance & settlement: Once accepted, bets are final and cannot be modified or canceled by the Player. Results are determined by the relevant game rules and certified RNG/mechanics, and are final absent manifest error.
Errors & voids: The Operator may void or adjust bets in case of palpable error, incorrect game pricing/settlement, or technical malfunctions. Affected stakes are returned where appropriate.
Live casino & chats: Be respectful. Insults, hate speech, harassment, spam, collusion, solicitation, sharing personal data, or any illegal conduct is prohibited. We may mute, remove chat privileges, or suspend accounts.
Fair play: The use of bots, scripts, exploits, edge sorting, advantage play based on software bugs, or any unauthorized tools is prohibited.
Responsible play: You may request time-outs, self-exclusion, and limits via account settings or support where available. The Operator may impose limits if risk indicators or legal duties require.

Reflect: We aim to ensure accurate results and fair play; breaches may lead to bet cancellation, bonus forfeiture, account suspension, and reporting where legally required.

Bonus Terms

Observe: Promotions include eligibility, activation, wagering, and time limits that must be transparent.

Eligibility & opt-in: Bonuses are discretionary, non-transferable, and subject to individual promo pages. Some offers require opt-in or codes and completion of KYC.
Wagering: Each promotion states wagering requirements, qualifying games, and contribution percentages. Until wagering is met, bonus funds and any associated winnings are not withdrawable.
Time limits & caps: Promotions specify validity periods and any maximum bet per spin/hand during wagering, as well as maximum convertible winnings where applicable (e.g., for free spins or no-deposit offers).
Game contributions: Slots typically contribute more than table/live games. Excluded or low‑contribution games are listed per promotion.
Prohibited conduct: Bonus abuse, low-risk betting, hedging, collusion, multi-accounting, or placing large bets to exploit stages of wagering are prohibited and may lead to bonus and winnings forfeiture.
Stacking & overlapping: Unless stated otherwise, promotions cannot be combined. Participation in one offer may bar simultaneous participation in another.
Cancellation: You may cancel an active bonus in the cashier; this may remove associated bonus funds and winnings.

Reflect: Promotion-specific rules prevail over these general terms; the Operator may modify or withdraw offers to meet legal and risk obligations.

Payments & Withdrawals

Observe: Secure payments require KYC, source-of-funds checks, and clear timelines.

Methods: We may support cards, e‑wallets, bank transfers, and approved cryptocurrencies via vetted processors. Available options vary by location and verification status and are shown in the cashier.
Limits & fees: Minimum/maximum deposit and withdrawal limits, fees (if any), and currency/FX information are displayed in the cashier. Third-party providers may charge their own fees.
Processing times: Withdrawals are subject to KYC/AML and risk checks. Typical timelines vary by method; processing may be extended during investigations or high-volume periods.
Original payment method rule: Where feasible, withdrawals are returned to the method used to deposit, and only to accounts in the Player's name.
Crypto: Blockchain transactions are generally irreversible. Network fees and volatility risk are borne by you. The credited amount equals the value confirmed by the processor at the time of settlement.
Chargebacks & fraud: Filing chargebacks, using third-party payment instruments, or engaging in fraudulent activity may result in account suspension, recovery of costs, and reporting to relevant authorities.
Refunds: The Operator may, at its discretion, refund unsettled stakes affected by technical faults or errors. Bonus-related refunds follow bonus rules.
Taxes: You are responsible for declaring and paying any taxes applicable in your jurisdiction. We do not provide tax advice.
Canada note: Due to regulatory constraints, deposits/withdrawals are not offered to persons located in Ontario and may be restricted in other Canadian jurisdictions requiring local registration.

Reflect: We may request additional documents (including source-of-funds) before processing withdrawals to meet AML/CTF obligations.

Limitation of Liability

Observe: We provide services with reasonable skill, but some risks are inherent in online systems.

What we ensure: We seek to provide fair games, accurate settlement, and reasonable uptime. In case of manifest error or malfunction, affected bets may be voided and stakes returned.
Exclusions: We are not liable for loss caused by Force Majeure, ISP failures, device incompatibility, software conflicts, or interruptions outside our reasonable control.
Cap on liability: To the fullest extent permitted by law, our maximum liability for any claim relating to a particular bet is limited to the amount of that bet. We do not accept liability for indirect, consequential, or special damages, loss of profits, or data loss.
No warranties: Services are provided "as is" and "as available" without warranties unless required by mandatory law.

Reflect: These limitations do not exclude liability that cannot be limited under applicable mandatory consumer protection laws.

Intellectual Property Rights

Observe: Content and software on the Platform are protected by IP laws.

Ownership: All trademarks, logos, graphics, text, software, and game content on ecuabet-casino-canada.com are owned by the Operator or licensed third parties.
Restrictions: You may not copy, modify, reverse engineer, distribute, display, or create derivative works from the Platform or its content without prior written consent.
Permitted use: A limited, revocable, non-transferable license is granted to access and use the Platform for personal entertainment in accordance with these Terms.

Reflect: Unauthorized use may result in account action and legal remedies.

Privacy & Data Protection

Observe: Your data is processed under our Privacy Policy and applicable laws.

Policy incorporation: Our Privacy Policy forms part of these Terms. See: https://www.ecuabet.com/page/politica-de-privacidad
Scope: We collect and process personal data for account creation, KYC/AML, fraud prevention, payment processing, customer support, and regulatory compliance.
International transfers: Data may be transferred outside your jurisdiction (including to the Union of the Comoros and other countries) with appropriate safeguards.
Canada note: Where applicable, we aim to handle personal information in a manner consistent with PIPEDA principles; however, by using the Platform you acknowledge cross-border processing by an offshore-licensed operator.

Reflect: For details, including your rights and contact points, refer to the Privacy Policy link above.

Changes to Terms

Observe: Terms may evolve due to legal and operational reasons.

Updates: We may amend these Terms. Material changes will be notified via email (if available) and/or prominent on-site notice/banner.
Effective date: Changes take effect on the stated date. Continued use after the effective date constitutes acceptance.
If you disagree: You must stop using the Platform and may request account closure and withdrawal of available funds (subject to KYC and pending investigations).

Reflect: We strive to provide reasonable advance notice (e.g., 14 days) for material changes unless immediate changes are required by law or security.

Termination & Suspension

Observe: Clear grounds for action protect Users and the integrity of the Platform.

By you: You may close your account at any time via support. Remaining real-money balances (less outstanding obligations) will be returned using available methods after verification.

By us: We may suspend or terminate for: violation of these Terms; underage gambling; KYC/AML failures; fraud/chargebacks; multi-accounting; prohibited jurisdiction access (including Ontario); bonus abuse; or legal/regulatory requirements.

Funds on closure: Real-money balances not linked to a breach will be paid out, subject to KYC and recovery of any fees or losses due to your misconduct. Bonus funds are forfeited on termination unless required otherwise by law.

Notice: We will notify you of suspension/closure reasons where legally permissible and not detrimental to investigations.

Reflect: We may freeze accounts and withhold funds pending investigations or requests from competent authorities.

Governing Law & Jurisdiction

Observe: A defined legal framework ensures predictable dispute resolution.

Governing law: These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of the Comoros, without regard to conflict-of-law rules.

Complaints process: Contact customer support first with full details. We aim to acknowledge within 48 hours and respond within 14 days, or longer for complex cases.

Arbitration: Unresolved disputes shall be finally resolved by confidential arbitration under the UNCITRAL Rules, seated in Anjouan, conducted in English, with one arbitrator. Judgment may be entered in any court of competent jurisdiction.

Consumer protections: Mandatory consumer rights and non-excludable remedies applicable in your place of residence remain unaffected. Where such laws grant you the right to bring claims in local courts (e.g., small claims), you may do so.

Canada note: Nothing herein constitutes an offer of services to persons in Ontario or other Canadian jurisdictions where a local license is required.

Reflect: This section balances cross-border operation with respect for mandatory local rights.

Contact Information

Observe: Transparent contact channels facilitate support and legal notice.

Operator: VS Services Ltd., reg. no. 15728, license ALSI-132405045-FI3 (Government of the Autonomous Island of Anjouan, Union of the Comoros).

Customer support (interim): Until dedicated Canadian contact details are published, please use the official global channels listed on:

Website: https://ecuabet-casino-canada.com

Global site: https://www.ecuabet.com

Terms: https://www.ecuabet.com/page/terminos-y-condiciones

Privacy: https://www.ecuabet.com/page/politica-de-privacidad

Responsible gaming: https://www.ecuabet.com/page/juego-responsable

AML Policy: https://www.ecuabet.com/page/anti-lavado-de-dinero

Email: Not specified (to be published). Please refer to the global site pages above for current contact details.

Phone: Not specified (to be published).

Mailing/legal address: Not specified (to be published). Official corporate details will be updated on ecuabet-casino-canada.com when available.

Legal notices: If you send notices, include your full name, account email, a description of the issue, relevant timestamps, and supporting documents.

Reflect: We will update this section with jurisdiction-specific contact details and addresses as they become available.

Regional Compliance Note (Canada): ecuabet-casino-canada is offshore-licensed in Anjouan and is not licensed in Canada. No services are offered to persons physically located in Ontario or in any Canadian province/territory that requires local registration or authorization the Operator does not possess. Access from Prohibited Jurisdictions is not permitted and may result in account closure and voiding of transactions arising from the breach.