Responsible Gaming

OBSERVE: Gambling is entertainment that carries financial and emotional risks. EXPAND: Responsible gaming means choosing to play within personal limits, understanding odds and risks, and seeking help early if play stops being fun. REFLECT: ecuabet-casino-canada supports a conscious approach to play by offering player-control tools, trained support, and clear guidance so you can make informed choices at all times.

We are committed to assisting you with limits, time-outs, and self-exclusion, and to connecting you with professional help where needed.

Important Canadian notice: You must be of legal gambling age in your province or territory (generally 19+, or 18+ in AB, MB, QC). ecuabet-casino-canada (https://ecuabet-casino-canada.com) operates under an offshore licence issued by the Government of the Autonomous Island of Anjouan (VS Services Ltd., licence ALSI-132405045-FI3) and is not licensed by Canadian provincial regulators (including AGCO/iGO in Ontario or Kahnawake). Access to services may be restricted by your local laws. This page provides information only and does not constitute legal advice.

Risk Awareness

OBSERVE: Problem gambling can develop gradually and may be hard to spot in yourself. EXPAND: Early recognition significantly improves outcomes. REFLECT: Use the signs and self-check below to evaluate your play honestly and seek timely support.

Common signs of escalating risk

• Increasing bet frequency or stakes, chasing losses, or playing longer than planned.
• Thinking about gambling when doing other tasks, feeling irritable when unable to play.
• Hiding gambling from family/friends; borrowing money or using credit to gamble.
• Missing work/study or sleep; gambling to escape stress, anxiety, or depression.
• Ignoring bills/obligations; using funds meant for essentials to gamble.

Quick self-assessment (answer Yes/No)

• I often gamble longer or spend more than I intend.
• I chase losses or feel compelled to win back money quickly.
• People close to me are worried about my gambling.
• I have lied about or hidden my gambling.
• Gambling has caused me stress, debt, or relationship problems.

If you answered "Yes" to two or more, consider using our limits, taking a time-out, or contacting a helpline below. If you feel in immediate danger, call 911.

Limits & Tools

OBSERVE: Pre-committing to limits is one of the most effective harm‑prevention strategies. EXPAND: Limits reduce impulsive decisions and keep play within your budget and time. REFLECT: ecuabet-casino-canada provides configurable tools; where a control is unavailable in your account, our support can apply it for you.

Deposit limits (daily, weekly, monthly)

1. Sign in at https://ecuabet-casino-canada.com and open Profile -> Responsible Gaming -> Limits.
2. Select Deposit Limits and choose the period: Daily, Weekly, or Monthly.
3. Enter a maximum amount you can afford (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
4. Confirm. Reductions take effect immediately; increases may be subject to a cooling‑off period (minimum 24 hours; we may apply up to 7 days).

Protective clause: We may refuse or delay limit increases and may impose stricter limits at our discretion where risk is detected.

Time spent controls (session reminders)

1. Go to Profile -> Responsible Gaming -> Session Reminders.
2. Choose reminder frequency (e.g., every 30, 45, or 60 minutes).
3. Save. A pop‑up will display session time, net result, and an option to log out.

Short breaks ("Time‑Out" 24-72 hours)

1. Open Profile -> Responsible Gaming -> Time‑Out.
2. Select a pause length: 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or wager until the time expires.

Regional compliance note (CA): Tools are designed to align with Canadian best practices. Availability and enforcement may vary by jurisdiction and account status.

Self-Exclusion

OBSERVE: Self-exclusion is a formal, stronger barrier when you need an extended break. EXPAND: It prevents access and marketing during the chosen period. REFLECT: Follow the steps below; our team can assist if you cannot access your account.

How to request self-exclusion

1. Sign in -> Profile -> Responsible Gaming -> Self‑Exclusion.
2. Choose a duration: 6 months, 1 year, 2 years, 5 years, or lifetime.
3. Read the consequences and confirm. You will receive a confirmation email.
4. If you cannot log in, email our responsible gaming team or use the form below with subject "Self‑Exclusion".

Consequences and financial handling

• Login, deposits, and wagering are blocked for the duration. Marketing communications are suppressed.
• We will attempt to return any remaining real‑money balance to the original payment method where feasible, subject to identity verification, AML checks, and our Terms. Bonus funds and unused free spins are forfeited.
• Open bets placed before exclusion may be settled per market rules; if settlement is not possible, they may be cancelled at our discretion and stakes returned. Processing times depend on payment method and checks.
• Early re‑opening is not permitted. Lifetime exclusions are permanent.

Important Canada note: Ontario residents should consider the provincial My PlayBreak self‑exclusion program for AGCO‑regulated sites. Our self‑exclusion does not enroll you in provincial schemes.

Support Resources

OBSERVE: Confidential, professional help is available 24/7 across Canada. EXPAND: Use provincial helplines for immediate counselling and referrals. REFLECT: Choose the resource that matches your location; if in doubt, dial 211 to be connected to local services.

Local support (Canada)

• Ontario (ConnexOntario): 1-866-531-2600, 24/7, English/French with interpreter support; chat/text via connexontario.ca
• British Columbia (Gambling Support BC): 1-888-795-6111, 24/7; gamblingsupportbc.ca
• Alberta (AHS Addiction Helpline): 1-866-332-2322, 24/7; albertahealthservices.ca
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789, 24/7
• Québec (Jeu: Aide et Référence): 1-800-461-0140, 24/7, FR/EN; jeu-aidereference.qc.ca

If you cannot reach your provincial line or are elsewhere in Canada, dial 211 for connection to local problem‑gambling services. Availability and languages may vary by province.

International support organizations

National and provincial self-exclusion schemes

• Ontario (Canada): My PlayBreak (AGCO/iGO) - self-exclusion for provincially regulated sites.
• United Kingdom: GAMSTOP - national online self‑exclusion.
• Spain: RGIAJ - national online self‑exclusion registry.
• Italy: ADM Autoesclusione - national self‑exclusion.
• Sweden: Spelpaus - national self‑exclusion.
• Netherlands: Cruks - national self‑exclusion.
• Germany: OASIS - nationwide exclusion database.
• Belgium: EPIS - national exclusion system.

Blocking tools (devices and apps)

• Gamban: Device‑level gambling‑site/app blocking; gamban.com
• BetBlocker: Free multi‑platform gambling blocker; betblocker.org
• DNS/router options: Use family‑filter DNS or router‑level blocks to cover all devices at home.

Family support resources

• Gam‑Anon: Support for families/friends of problem gamblers; gam-anon.org
• Gambling Therapy forums: Family & friends section; gamblingtherapy.org
• 211 Canada: Call 211 to locate local counselling and financial‑advice services.

Confidentiality: Helplines and counselling are confidential. You can remain anonymous. Professional, non‑judgmental help is available 24/7 in most regions.

Help for Family

OBSERVE: Loved ones often notice harm first. EXPAND: Compassionate, structured support can motivate change. REFLECT: Use these steps to open dialogue and access help.

• Prepare: Gather specific examples (missed bills, mood changes) and choose a calm time.
• Talk safely: Use "I" statements and avoid blame (e.g., "I'm worried because..."). Set boundaries around lending money.
• Offer options: Suggest limits, time‑out, or self‑exclusion and propose calling a helpline together.
• Protect finances: Consider separate accounts, credit limits, and monitoring household budgets.
• Get your own support: Join family groups (Gam‑Anon; Gambling Therapy forums) and, where needed, consult a psychotherapist or financial counsellor.

If risk of harm is imminent (self‑harm, domestic violence), call 911 immediately.

Operator's Commitment

OBSERVE: Operators can identify markers of harm through play patterns. EXPAND: Proactive interventions reduce risk and support informed decisions. REFLECT: ecuabet-casino-canada applies proportionate, privacy‑respecting checks.

Internal risk checks and interventions

• Behavioral analysis: We monitor for significant increases in deposits/stakes, extended late‑night sessions, frequent payment declines, rapid re‑deposits after losses, multiple account changes, and failed limit attempts.
• Friction and messaging: We may display safer‑play messages, recommend limits, or require cooling‑off before further play.
• Direct contact: Our team may contact you via in‑account message or email if multiple risk markers appear (e.g., sustained chasing losses combined with increased deposits).
• Protective actions: We may set or tighten limits, place a temporary suspension, or offer/implement self‑exclusion where warranted.
• Privacy and AML: Actions are taken under our Terms, Privacy Policy, and AML Policy and are independent of marketing decisions.

Corporate and licence notice: ecuabet-casino-canada is operated for this site by VS Services Ltd. under Anjouan licence ALSI-132405045-FI3. We are not registered with Canadian regulators (including AGCO/iGO or Kahnawake) as of 2025-10.

Updates

OBSERVE: Responsible gaming standards evolve. EXPAND: Policy changes will be communicated clearly and promptly. REFLECT: We notify users via:

• Email to the address on file for material changes.
• On‑site banner or notification within Profile -> Messages.
• Updated date at the bottom of this page.

Last updated: 2025-10-31

Contact & Feedback

OBSERVE: Direct, confidential contact helps resolve concerns quickly. EXPAND: Use secure written channels for responsible‑gaming requests. REFLECT: We respond as soon as possible and prioritize urgent self‑exclusion requests.

• Responsible gaming email: not specified
• Responsible gaming phone: not specified
• Official sites: https://ecuabet-casino-canada.com and https://www.ecuabet.com (global)
• Policies: Responsible Gaming (global): https://www.ecuabet.com/page/juego-responsable; Privacy: https://www.ecuabet.com/page/politica-de-privacidad; AML: https://www.ecuabet.com/page/anti-lavado-de-dinero

Responsible Gaming - Feedback and Support Request

Full name (as on account):

Contact email (registered):

Account ID/Username:

Request type:
Set/adjust deposit or time limits Request time‑out (24-72 hours) Self‑exclusion (6 months to lifetime) Responsible gaming advice Stop marketing communications Other
Details (do not include full card numbers):

Submit request

Notice: If you are in Ontario or any Canadian province with a regulated market, consider using provincial services and self‑exclusion programs (e.g., Ontario My PlayBreak). Our tools do not enroll you in provincial schemes.